QUESTIONS & ANSWERS

Yes — it’s one of our favorite parts of what we do.
If you’d like initials, an icon, or a special design, you can place a request through The Pocket Custom Studio. We’ll guide you through selecting thread colors, placement, and details.

Some will — others stay part of a single season.
Because we work in small seasonal batches, certain colors or icons may return as part of a new drop, while others remain limited. This is why we always recommend purchasing a piece you love while it’s available.

If something you had your eye on is sold out, reach out and let us know — we truly love hearing customer favorites.
You can also always explore custom embroidery crafted just for you.

Future drops always bring new ideas, and little luxuries we’re sure you’ll love.

We know how exciting it is to receive something special in the mail, so we do our best to get your order out quickly.

Most orders ship within 3–5 business days.
Custom pieces may take a little longer (typically 5–7 business days) since each one is embroidered intentionally, in-house.

You’ll receive tracking the moment your package heads your way. Delivery times vary depending on your location.

Your pieces are designed to be used and loved, and caring for them gently will help them last beautifully.

Here are our recommendations:
Spot clean whenever possible to preserve the embroidery.
If a deeper clean is needed, hand wash gently with cold water and a mild detergent.
Lay flat or hang to dry — never use high heat, as it can damage the stitching.
Avoid bleach, harsh chemicals, and rough scrubbing to maintain the integrity of the fabric and thread.

A little care keeps your piece looking cute for a long time.

If your order hasn’t been embroidered or shipped yet, we’ll always try our best to help. Just reach out to shop@frompocket.com as soon as possible with your order number and the changes you need.

Once a piece has been stitched or handed off to the carrier, we’re unable to make adjustments — but don’t hesitate to ask and we will do our best to help.

Because our pieces are produced in small batches — and many include personalization — all sales are final.

That said, your experience truly matters to us. If anything arrives damaged, incorrect, or not quite right, please let us know.
We’ll always do what we can to make it right with kindness and care.

Yes — and we would be honored to be part of your special moment. We thoughtfully create embroidered pieces for:

bridal parties & wedding welcome bags
corporate gifting & holiday moments
brand activations & influencer events
launch parties, retreats, and gatherings
baby showers & milestone celebrations

We also offer on-site live embroidery, which adds a personal, unforgettable touch to events of all kinds.

If you’re considering something custom for your group or occasion, please feel free to reach out. Send us an email to shop@frompocket.com with the subject line “ Embroidery Inquiry” — we’d love to hear your ideas and help bring your vision to life with care and creativity.

We’re a small, intentional team, and every message is read with genuine care.

You can reach us at hello@frompocket.com, and we’ll respond within 1–2 business days (often sooner).

If your note is time-sensitive, feel free to mention that in the subject line.

Thank you for inviting POCKET into your moments — it means more than you know

Our products are manufactured both locally and globally and embroidered in house in the United States. We carefully select our manufacturing partners and materials to ensure our products are high quality and a fair value.